Frequently Asked Questions

Everything you need to know about our premium home essentials.

What materials are used in BAINA products?

We prioritize sustainability and luxury by using 100% GOTS certified organic cotton for all our towels and bath linens, ensuring a soft feel and long-lasting durability.

How should I care for my BAINA linens?

To maintain the integrity of the fibers, we recommend a cold or warm machine wash with a gentle detergent. Avoid using fabric softeners or bleach, and tumble dry on low heat to keep them plush.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and the weight of your order.

What is your return policy?

We accept returns on all unused and unwashed items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, we cannot accept returns on items that have been used.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.

Are your products ethically manufactured?

Absolutely. We work closely with our manufacturing partners in Portugal to ensure fair labor practices and adherence to strict environmental standards throughout the production process.